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Case Study: Implementing Session Border Controllers for Secured VoIP Communications

Introduction

Our customer is a multinational manufacturing & sales company based in Singapore, with additional offices in Taiwan, Australia, and Cambodia. Employing over 100 office staff and 500 factory workers, the customer required a secure and reliable communication network.

Problem/Challenge

The customer was encountering several security and interoperability issues with their existing VoIP network (international calls being hacked by unknow parties). These issues were posing significant challenges, as depicted in the table below:

Challenges	Impact
Security Breaches	Threatened sensitive information, leading to potential business risks
Interoperability Issues	Hindered communication between different locations and devices, causing operational inefficiencies
Frequent Downtime	Disrupted workflow, leading to productivity losses

Proposed Solution

We proposed our Session Border Controller (SBC) as a comprehensive solution. The SBC provides robust VoIP network security, protecting against breaches, and ensures seamless interoperability between different networks and devices.

Implementation

The implementation of the SBC involved several key steps:

Assessment: We began with an in-depth assessment of the customer's existing VoIP infrastructure to identify key vulnerabilities and interoperability issues.
Installation: We installed our SBCs at each office, configuring them to ensure optimal security and interoperability.
Testing: Following installation, we ran extensive tests to ensure the SBCs were effectively protecting the VoIP network and providing seamless interoperability.
Training: We provided comprehensive training to the customer's IT team to enable them to manage and maintain the new system effectively.
Support: Post-implementation, we provided ongoing technical support to ensure the system continued to operate optimally.

Results

After implementing our SBCs, the customer experienced significant improvements in their VoIP network:

Key Improvement Areas	Results
Security	The VoIP network remained breach-free, protecting sensitive business information
Interoperability	Seamless communication was achieved between different locations and devices, enhancing operational efficiency
Network Downtime	Downtime was reduced by 70%, improving productivity

Conclusion/Future Plans

The successful implementation of our SBCs bolstered the security and efficiency of the customer's VoIP communications. Looking ahead, they plan to explore additional VoIP solutions to further streamline and safeguard their communication systems.

Call to Action

Are security breaches and interoperability issues undermining your VoIP communications? Contact us today and discover how our Session Border Controllers can secure and enhance your network.