DINSTAR Singapore - TechBytes

Where Innovation Meets Communication

Search

TechBytes of DINSTAR

Bridging Connections, Inspiring Innovation

Case Study: Building a Robust Enterprise Communication System with IP Phones and IP PBX

Introduction

Our customer is a multinational corporation (MNC) with headquarters in Singapore and a major branch in Kuala Lumpur. This technology-focused company employs about 200 individuals across both locations and relies heavily on seamless and efficient communication systems for daily operations.

Problem/Challenge

Before reaching out to us, the customer was grappling with several communication inefficiencies. Their conventional communication system, involving traditional telephony, was becoming increasingly inadequate for their expanding needs.

The table below highlights their key challenges:

Challenges	Impact
High Incidence of Dropped Calls	Reduced communication efficiency, leading to delayed decision-making and loss of productivity
Poor Voice Quality	Led to misunderstandings, requiring multiple calls to clarify points, thereby wasting valuable time
High Communication Costs	Monthly bills for international calls between Singapore and Kuala Lumpur were excessively high, impacting the company's operational budget

Proposed Solution

We proposed our integrated solution of Enterprise IP Phones and an IP PBX system to address the customer's communication challenges. These systems leverage VoIP technology, providing superior voice quality, reliability, and cost-effectiveness compared to traditional telephony.

Product Used For This Case Study

DINSTAR A810 Android Video IP Phone

DINSTAR UC2500 IP PBX

Implementation

We initiated a phased implementation approach (Note: actual implementation done by local network service partner):

Phase 1 – Singapore Headquarters: We installed our Enterprise IP Phones, replacing the existing traditional phones. Next, we set up the IP PBX system to handle call routing and manage the overall communication network. We conducted extensive testing to ensure the new system worked flawlessly with their existing IT infrastructure.
Phase 2 – Kuala Lumpur Office: After the successful rollout in Singapore, we replicated the setup in Kuala Lumpur, maintaining regular consultations with the Singapore team to ensure seamless integration and address any emerging issues promptly.

Results

Post-implementation, the customer saw remarkable improvements:

Key Improvement Areas	Results
Dropped Calls	Reduction by 85%, enabling more efficient and reliable communication
Voice Clarity	Improved voice clarity, leading to fewer misunderstandings and reduced time spent on calls
Cost Savings	Reduction of monthly communication expenses by 40%, leading to substantial annual savings

Conclusion/Future Plans

Following this successful implementation, the customer is planning to extend our Enterprise IP Phones and IP PBX system to their upcoming branches in other countries. They anticipate further cost savings and communication improvements, bolstering their competitive advantage in the market.

Call to Action

Is your organization grappling with similar challenges? Let our tailored Enterprise IP Phones and IP PBX solutions transform your communication systems. Contact us today to explore how we can streamline your operations and deliver significant cost savings.